Refunds
Up to 30% back, depending on when you cancel.
Cancel yourself
Until 3 hours before a paid booking starts.
Venue cancels
100% of what you paid online comes back.
Refund schedule
The refund depends on how long before the start time you cancel. It is a share of the full amount you paid online. The cancel screen always shows the exact amount before you confirm.
48+ hours before the start
75%
PKR 1,500 of PKR 2,000
24 to 48 hours before the start
50%
PKR 1,000 of PKR 2,000
5 to 24 hours before the start
30%
PKR 600 of PKR 2,000
Less than 5 hours before the start, or a no-show
No refund
PKR 0 of PKR 2,000
Example: a PKR 2,000 booking cancelled a day before the start returns PKR 1,000. Paid bookings can't be cancelled in the app in the last 3 hours.
What this covers
- Ground and court bookings paid online (card or wallet).
- Recurring bookings: each date follows the schedule on its own. You can cancel the remaining dates at once.
- Event and tournament registrations, counted from the event start.
Always a 100% refund
- The venue cancels or rejects your booking, for any reason (for example maintenance, weather or a holiday closure).
- Your payment went through after someone else had already booked the slot. The booking isn't confirmed and the full amount comes back.
- An event you joined is cancelled by its organiser.
- In these cases the platform service fee is refunded too.
How to cancel
- Open My Bookings on the website or in the app.
- Choose the booking and tap Cancel booking.
- Check the refund amount shown, then confirm.
Within 3 hours of the start, contact the venue or our support team instead.
How refunds are paid
- Your refund is created as soon as the booking is cancelled, and the Sport Studio team processes it.
- It is usually paid to your Sport Studio wallet, ready for your next booking. Where needed it goes back to your card or bank account instead.
- You get a notification when it is paid. Follow every refund under My Refunds.
Not refunded by Sport Studio
- Cash paid at the venue: settled directly with the venue.
- Bookings that were never paid (nothing was charged).
- No-shows and cancellations after the start time.
- The platform service fee when you cancel a booking or leave an event yourself: the refund percentage applies to the slot price or registration fee only.
- Gym and club membership fees: speak to the gym or our support team.
Questions about a refund?
Send us your booking reference and we'll look into it.
Additional terms
Service fee
When you cancel a booking or leave an event yourself, the refund percentage applies to the slot price or registration fee only; the platform service fee isn't refunded. When the venue cancels or rejects your booking, or the organiser cancels the event, the service fee is refunded too.
Discounts and promo codes
When a booking was paid with a discount or promo code, the refund is calculated on the amount you actually paid for the slot.
Several slots and recurring bookings
A booking of several slots made together is cancelled and refunded together. For a recurring booking, each date is refunded on its own according to when it starts.
Wrong or duplicate charges
If you were charged twice or a payment failed but money left your account, contact our support team with your booking reference. We check it with the payment provider and return any amount you did not owe.
Disputes
If you think a refund was calculated incorrectly, report it from Customer Support with your booking reference. We review it together with the venue and reply in the same conversation.
Changes to this policy
We may update the refund rules from time to time. A booking is refunded under the rules that apply when you cancel; the schedule on this page always shows the current ones.
The refund schedule above always reflects the current rules.